🎬 Brightcove Sales Command Center

Your AI-Powered Sales Assistant

Automates pre-call prep, post-call follow-ups, inbox triage, and account intelligence — so you can focus on customers, not context switching.

7 Commands
6 Integrations
∞ Hours Saved
⬇ Download Plugin Setup Guide ↓

Downloads sales-command-center.plugin — double-click to install in Claude Desktop

Overview

What This Plugin Does

Sales Command Center plugs into Claude Desktop and gives you a set of commands that automate the most time-consuming parts of the Sales workflow.

🌅
Daily Call Prep
Say "prep me for my calls today" and Claude pulls your full day together — Google Calendar, Gong call history, Granola meeting notes, and Gmail — then outputs a visual HTML briefing page. Any open customer question is auto-researched on support.brightcove.com and embedded with a ✅ before your first call.
Morning Ritual
📞
Live Call Companion
Monitors your Granola transcript in real time during a call. When it detects a trigger phrase, it checks Gong Sales team call history first to see if a Sales rep has solved this before, cross-references Google Docs, then deploys parallel agents to research answers — all while you keep talking. After the call: one Notion page + one copy-paste follow-up email, already written.
Real-Time
📬
Email Triage
Reads full email threads before drafting — never contradicts what you already sent. Auto-researches answers on support.brightcove.com and embeds them in the draft. Won't archive support emails if you're named, the customer is frustrated, or the thread is stalled. Nothing sends without your approval.
Inbox Zero
📊
Account Summary
Full 360° account view on demand — pulls Gong history, Gmail threads, Salesforce data, and Notion notes simultaneously. Surfaces cadence gaps, competitor risk, renewal timing, and upsell signals. One brief ready to share with your AE or bring into an exec conversation.
Account Intel
⚔️
Competitor Analysis
Mines your Gong call history for how Brightcove has won (or lost) against a competitor before, then cross-references Brightcove support docs for feature differentiators. Output: a structured battlecard with their strengths, your advantages, and objection responses — built from your own calls.
Competitive
🗂️
Notion Integration
After every call, automatically writes a structured Notion follow-up page: action items, resources, key intel, and one copy-paste follow-up email at the bottom covering all topics. Consistent format — [Customer] — [Date] — enriched with Gong and Salesforce data. No manual note-taking required.
Auto Follow-Up
🧠
Always-On Research Engine
Built into every command. Any unanswered technical question in a draft, prep card, triage summary, or follow-up page triggers an automatic lookup at support.brightcove.com. Answers appear inline with a ✅ Researched Answer marker. You never walk into a call with an open question still unanswered.
Auto-Research
Integrations

Platforms It Connects To

Each platform requires its own setup. Click any row to see connection instructions.

🎤
Gong
Call recordings · Transcripts · Sales team call history
API Key Needed
☁️
Salesforce
Account data · Opportunities · Product info · Contract details
API Key Needed
📧
Gmail
Email read/search/draft · Inbox triage · Thread context
MCP Connector
📆
Google Calendar
Schedule · Meeting classification · Daily timeline
MCP Connector
🗂️
Google Drive
File access · Document context · Reference materials
MCP Connector
📓
Notion
Call follow-up pages · Account tracking · Knowledge base
MCP Connector
🎙️
Granola
Meeting transcripts · Live call notes · AI summaries
MCP Connector
Installation

First-Time Setup

Get from zero to running in about 30 minutes. Most of the time is waiting for Salesforce admin to set up your Connected App.

1
Install the plugin in Claude Desktop. Double-click the .plugin file or drag it into Claude Desktop's plugin panel.
2
Select a workspace folder in Claude Desktop (Cowork mode). This is where all your outputs, call prep pages, and context files will live.
3
Create your scripts/.env file by copying scripts/.env.example and filling in your credentials (Gong + Salesforce).
4
Connect MCP integrations in Claude Desktop: Gmail (read + write), Google Calendar, Google Drive, Notion, and optionally Granola. See the Platforms section above for instructions on each.
5
Update CLAUDE.md with your details: your name, role focus, Notion database IDs, and any account-specific context you want Claude to know.
6
Update Gong Sales user IDs in skills/gong/gong_api.sh — replace the default IDs with your team's actual Gong user IDs. Your Gong admin can supply these.
7
Run /prime in Claude Desktop to verify everything is connected and Claude can read your workspace context.
Distribution

Hosting on GitHub (For Plugin Maintainers)

Host the onboarding page on GitHub Pages and the plugin file on GitHub Releases — then share a single URL with your whole team.

1
Create a private GitHub repo named brightcove-sales-command-center. Push all plugin files to it.
2
Enable GitHub Pages: Go to repo Settings → Pages → Source: Deploy from branch → select main → folder /docs. Move sales-plugin-onboarding.html to a docs/ folder and rename it index.html.
3
Create a GitHub Release: Go to Releases → Draft a new release → tag it v1.0.0 → upload sales-command-center.plugin as a release asset → publish.
4
Update the Download button URL in docs/index.html: replace ~~your-github-username~~ with your actual GitHub username. The final URL will be:

https://github.com/YOUR-USERNAME/brightcove-sales-command-center/releases/latest/download/sales-command-center.plugin
5
Share this single URL with your Sales team:

https://YOUR-USERNAME.github.io/brightcove-sales-command-center/

They click Download Plugin → double-click the file → Claude Desktop installs it automatically.
🔒 Make the repo private — it contains Brightcove-specific workflow files. GitHub Pages works on private repos with a GitHub Teams or Enterprise plan. Alternatively, use a public repo but ensure no sensitive info is in any committed file (all credentials stay in the local .env which is gitignored).
Security

Why You Need Your Own API Tokens

Sharing API credentials is not just a security risk — it breaks the plugin for everyone involved. Here's why.

❌ If You Use Someone Else's Token
All API calls appear as the token owner in audit logs. In Salesforce, you'll query their data under their access permissions — and they can see everything you searched. In Gong, their Sales team filters apply, not yours.
✅ With Your Own Token
Queries run as you — your data, your access permissions, your audit trail. Gong Sales filters point to your team's calls. Salesforce shows your accounts. Everything is scoped correctly.
⚠️
Salesforce is especially sensitive. The plugin uses an OAuth password flow that includes your actual username and password. Sharing this gives someone full access to your Salesforce instance with your permissions. Always use your own credentials.
ℹ️
Gong Base URL is org-specific. The URL (https://us-XXXXX.api.gong.io) identifies your Brightcove Gong instance. Everyone at Brightcove uses the same base URL, but needs their own API key to authenticate against it.
Reference

Available Commands

Type any of these in Claude Desktop after installing the plugin.

/prime
Run at the start of every session. Reads all context files and confirms Claude is up to speed.
/daily_prep
Generates a dark-theme HTML call prep page for today. Pulls calendar, enriches customer meetings with Gong + Gmail context.
/call_companion
Live call assistant. Monitors Granola notes, researches docs in real time, then writes a Notion follow-up page after the call.
/email_triage
Scans inbox, categorizes by action, drafts responses, and archives noise. Always reviews with you before sending anything.
/call_prep [customer]
On-demand pre-call briefing for any account. Pulls Gong history, Salesforce data, and recent emails.
/call_debrief [customer]
Post-call capture. Records outcomes, action items, and customer sentiment. Updates context files.
/account_summary [customer]
360° account view: 6 months of call history, full Salesforce pull, email threads, and health score.
/competitor_analysis [name]
Research any competitor: web research, Gong mentions from your calls, head-to-head vs Brightcove.
In Action

Sample Prompts

Real prompts that trigger Sales Command Center workflows — type these directly in Claude Desktop after installing the plugin.

"What's on my plate today?"
→ Morning briefing with customer vs internal calls classified, attendees listed, recommended prep actions
"/call_prep Wonder Project"
→ Pre-call intelligence: account context, recent Gong calls, Salesforce contract data, roadmap alignment, attendee research
"Run call companion"
→ Activates live call monitor; scans Granola for customer requests; creates Notion follow-up page with email snippets
"/competitor_analysis JW Player"
→ Competitive battlecard: head-to-head feature comparison, win themes, recommended talk tracks, past customer wins
"/call_debrief YesTV"
→ Structured debrief: action items, customer sentiment, key decisions, next steps, updated account health
"/account_summary MLS"
→ Full account overview: history, ACV, products, renewal date, competitor context, health assessment, recommendations
"How does Brightcove handle HDR10?"
→ Product knowledge: searches support docs, checks 2026 roadmap, provides direct link and copy-paste FAQ
"Search Gong for calls where customers asked about SSAI"
→ Team intelligence: filters Sales calls mentioning SSAI, extracts common questions, recommended responses, win themes
"What did I promise Jukin Media on our last call?"
→ Accountability check: pulls last Gong call, extracts action items, compares against Notion follow-up, flags overdue items
"Prep me for my meeting with Harvest"
→ Call prep variant: runs /call_prep Harvest, plus live calendar lookup, attendee validation, document readiness check
Getting Started

Setup Checklist

Print this or check it off as you go.

Plugin installed in Claude DesktopDouble-click .plugin file or drag into Claude Desktop
Workspace folder selected in Cowork modeThis is where outputs and context files live
scripts/.env created from scripts/.env.exampleAdd your Gong and Salesforce credentials
Gong API key obtained from Gong adminAccess Key + Secret + Base URL
Salesforce Connected App created by SF adminConsumer Key + Secret + your username/password/security token
Gmail connected in Claude Desktop (read + write)Connect YOUR Google account. Each person uses their own Gmail.
Google Drive connected in Claude DesktopConnect your personal Google Drive via MCP connector
Google Calendar connectedConnect YOUR Google Calendar. Read-only access to your own schedule.
Notion connected + databases createdCustomer Call Prep DB + Call Follow-Ups DB — update IDs in CLAUDE.md
Gong Sales user IDs updated in gong_api.shReplace default IDs with your team's actual Gong user IDs
CLAUDE.md updated with your infoName, role, Notion IDs, account context
Ran /prime — Claude confirmed readyGranola is optional but recommended for live call companion
Sales Command Center · Built for Brightcove Sales
Source of truth for all Brightcove product questions: support.brightcove.com